Where is my order
- Once you have placed an order you will receive an order notification letting you know we have received your order.
- When your order has been shipped a notification will be sent to you confirming your order is on its way
- When your UK order is with the carrier, the carrier will send you notifications to let you know when they will deliver this to you..
CAN I CANCEL MY ORDER?
We cannot cancel your order if this has been shipped but, you can return this free of charge once received to obtain your refund.
CAN I EXCHANGE MY ITEMS?
My item is out of stock, what do I do?
Out of stock items after purchase will be displayed on your dispatched delivery note that you will receive within your parcel. We will email you to let you know if any of your item(s) are out of stock. We’ll try and get the refund to you before your parcel arrives, but if not please allow us 2-3 of days to process your refund. If you haven’t heard of from us by then please contact us.
How do I send my parcel back?
You can return your UK items free of charge within 30 days for a full refund, please allow 14 days for your refund to be processed Please note: Free returns are only currently available in the UK and via the pre-printed labels in your parcel. Returns sent by any other method are the customers cost and liability
What can I return?
You can return all items that are within a 30day period unworn and the tags still intact, we cannot offer refunds on Cosmetics, earrings or pierced jewellery, Lingerie and swimwear if the hygiene seal is not in place.
Where is my refund?
Please allow 14 days for your Return to be received and processed, we will send you an email as soon as your return has been refunded. If you haven’t heard from us after 14 days of sending your parcel back, please contact us.
HOW CAN I TRACK MY PARCEL?
You can track your delivery by going into your order history within your Account Then choose ‘track my order” where your courier information will appear
WHAT DELIVERY OPTIONS DO YOU OFFER?
We offer delivery options from Home Delivery to Click & Collect. We also offer Premier Delivery which is Next Day delivery for whole year for £9.99. Our International prices may vary. Please view all delivery options for more information.
WHAT IS PREMIER DELIVERY?
Premier Delivery is Next Day delivery for whole year for £9.99. Premier Delivery is valid for 12 months to UK customers. You must be a registered I Saw It First customer and logged in using your account.
*Premier Delivery is only available for delivery to UK addresses. Postcode restrictions may apply when using the Next Day Delivery service. If a Next Day service is not available, then your order will be sent standard delivery.
Select areas including Channel Islands, Shetlands, Highlands and Islands of Scotland may be subject to a longer delivery time. Please view our Premier Delivery page for more information.