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Track my order

Account holders

When you have an ISAW account, You can track your order by accessing the “Order History” panel through your account.

*If you are not logged in, you will be prompt to the login page first.

Guest users

If you placed an order as “Guest”, you will need to create an account with the same email address to be able to track your order.

Frequently Asked Questions

Where is my order?

Once you have placed an order you will receive an order notification letting you know we have received your order.

When your order has been shipped a notification will be sent to you confirming your order is on its way.

When your UK order is with the carrier, the carrier will send you notifications to let you know when they will deliver this to you.

Can I cancel my order?

We cannot cancel your order if this has been shipped but, you can return this free of charge once received to obtain your refund.

Can I exchange my items?

We don’t offer exchanges at this moment, but you can return your items and order again, your refund will be processed in line with our refund policy.

My Item is out of stock, what do I do?

Out of stock items after purchase will be displayed on your dispatched delivery note that you will receive within your parcel. We will email you to let you know if any of your item(s) are out of stock.

We’ll try and get the refund to you before your parcel arrives, but if not please allow us 2-3 of days to process your refund. If you haven’t heard of from us by then please contact us.

Delivery Options

Easter Delivery

Purchased on

Next Day Delivery

Standard Delivery

18th April
19th April
20th April
19th April
(GoodFriday)
20th April
23rd April
20th April
Not Available
24th April
21st April
(Easter Sunday)
Not Available
24th April
22nd April
(Easter Monday)
23rd April
24th April

Delivery Method

Estimated Delivery Time

Price

Unlimited Next Day Delivery for 1 year
*terms apply.

£9.99 (year)

UK Standard Delivery

Up to 5 working days

£1.99
Free over £10

UK Next Day Delivery

Next Working Day (Sun-Fri if ordered before 8pm)
* see Next Day Delivery Postcode exclusions

£3.99

1-3 working days

£1.99
Free with Premium Delivery

1-3 working days

£1.99
Free with Premium Delivery

UK Saturday Delivery

Saturday Delivery (Sun-Fri if ordered before 8pm on Friday)

£5.99

International Orders

Republic of Ireland

Up to 5 working days

£6.99

Channel Islands

3 - 5 working days

£5.99

Europe

5 - 7 working days

From £7.99

USA

Standard up to 8 working days.
Express 2 to 5 working days

Standard £8.99
Express £11.99

Australia & New Zealand

5 - 8 working days

£14.99

Other International

5 - 8 working days

Price varies by country at checkout

How can I track my parcel?

You can track your delivery by going into your 'Order History' within your account. Then select 'Track my Order', where your courier information will appear.

What is Premier Delivery?

Premier Delivery* is Next Day Delivery service for whole year for £9.99. Premier Delivery is valid for 12 months to UK customers. You must be a registered customer at I Saw It First and logged in using your account.

*Please note: Premier Delivery is only available for delivery to UK addresses. Postcode restrictions may apply when using the Next Day Delivery service. If UK Next Day** service is not available, then your order will be sent using standard delivery.

**Selected areas including Channel Islands, Shetlands, Highlands and Islands of Scotland may be subject to a longer delivery time. Please view our Premier Delivery page for more information.

Return Options

Return Options Return Policy Cost
 

30 days*

FREE

 

30 days*

FREE

 

30 days*

FREE

International

30 days*

Cost paid by the customer

Return Policy

You have 30 days from the date of purchasing to return an item to us.

All items must be unworn, unwashed with all original labels intact.

Pierced jewellery, underwear, lingerie and tights cannot be returned due to the health and hygiene reasons.

Swimwear can only be returned if the hygiene seal hasn't been removed.


If you wish to return an item, you have 30 days from the date of purchase to send it back to our Returns Team located in the United Kingdom. All returned items must be unworn, unwashed and enclosed in their original packaging with all labels intact. Pierced jewellery, underwear, lingerie and tights cannot be returned for health and hygiene reasons. Swimwear can only be returned if the hygiene seal hasn’t been removed.

To obtain a refund please include the returns form located at the bottom of your delivery note in your parcel and don't forget to keep proof of postage or tracking number - we'll need this if there are issues with your return.

UK Customers

If you are returning an item in the UK it’s super easy and free via Royal Mail. All you need to do is return your item along with the returns slip which came with the goods and mark which you would like to return using the reason codes provided.

Once you have repackaged the items, simply attached the prepaid returns label and take your parcel to the local Post Office.

If you wish to return the item via an alternative returns service than Royal Mail or Asda ToYou, the responsibility of all costs of the return will be down to the customer. Please return the parcel to the following postal address:

I Saw It First Returns
Torque Logistics Ltd,
Standbridge Lane,
Kettlethorpe Wakefield,
WF2 7YY

International Customers

If you are returning your items from outside of the UK, just attach the return slip with your parcel so we can identify your order and send your items using your preferred courier. Please note that the responsibility of all costs of the return are upon customers expense. Please return the parcel to the following postal address:

I Saw It First Returns
Torque Logistics Ltd,
Standbridge Lane,
Kettlethorpe Wakefield,
WF2 7YY

How do I send my parcel back?

You can return your UK items free of charge within 30 days for a full refund, please allow 14 days for your refund to be processed.

Please note: Free returns are only currently available in the UK and via the pre-printed labels in your parcel. Returns sent by any other method are the customers cost and liability.

What can I return?

You can return all items that are within a 30 day period, unworn and the tags still intact, we cannot offer refunds on cosmetics, earrings, pierced jewellery, or lingerie and swimwear if the hygiene seal is not in place.

Where is my refund?

Please allow 14 days for your Return to be received and processed, we will send you an email as soon as your return has been refunded. If you haven’t heard from us after 14 days of sending your parcel back, please contact us.

Contact us

In case the information above haven’t been helpful

All enquiries regarding your orders, refund process and delivery delays you may have can be sent to our customer services department. Responses frequencies can go up to 72 hours, so please, be patient.

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