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Contact Us

We are here to help from 8am to 9pm Mon - Fri and 9am -5pm weekends. Please allow a few hours for us to reply

What can we help you with?


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Where is my order

  • Once you have placed an order you will receive an order notification letting you know we have received your order.
  • When your order has been shipped a notification will be sent to you confirming your order is on its way
  • When your UK order is with the carrier, the carrier will send you notifications to let you know when they will deliver this to you..


We cannot cancel your order if this has been shipped but, you can return this free of charge once received to obtain your refund.


We don’t offer exchanges at this moment, but you can return your items and order again, your refund will be processed in line with our refund policy.

My item is out of stock, what do I do?

Out of stock items after purchase will be displayed on your dispatched delivery note that you will receive within your parcel. We will email you to let you know if any of your item(s) are out of stock. We’ll try and get the refund to you before your parcel arrives, but if not please allow us 2-3 of days to process your refund. If you haven’t heard of from us by then please contact us.

How do I send my parcel back?

You can return your UK items free of charge within 30 days for a full refund, please allow 14 days for your refund to be processed Please note: Free returns are only currently available in the UK and via the pre-printed labels in your parcel. Returns sent by any other method are the customers cost and liability

What can I return?

You can return all items that are within a 30day period unworn and the tags still intact, we cannot offer refunds on Cosmetics, earrings or pierced jewellery, Lingerie and swimwear if the hygiene seal is not in place.

Where is my refund?

Please allow 14 days for your Return to be received and processed, we will send you an email as soon as your return has been refunded. If you haven’t heard from us after 14 days of sending your parcel back, please contact us.

Our couriers work until 9pm so your order could arrive in the evening


You can track your delivery by going into your order history within your Account Then choose ‘track my order” where your courier information will appear


We offer delivery options from Home Delivery to Click & Collect. We also offer Premier Delivery which is Next Day delivery for whole year for £9.99. Our International prices may vary. Please view all delivery options for more information.


Premier Delivery is Next Day delivery for whole year for £9.99. Premier Delivery is valid for 12 months to UK customers. You must be a registered I Saw It First customer and logged in using your account.


*Premier Delivery is only available for delivery to UK addresses. Postcode restrictions may apply when using the Next Day Delivery service. If a Next Day service is not available, then your order will be sent standard delivery.

Select areas including Channel Islands, Shetlands, Highlands and Islands of Scotland may be subject to a longer delivery time. Please view our Premier Delivery page for more information.

Always remember our returns policy:

You have 30 days from the date of purchasing to return an item to us.

All items must be unworn, unwashed with all original labels intact.

Pierced jewellery, underwear, lingerie and tights cannot be returned due to the health and hygiene reasons.

Swimwear can only be returned if the hygiene seal hasn't been removed.

If you wish to return an item, you have 30 days from the date of purchase to send it back to our Returns Team located in the United Kingdom. All returned items must be unworn, unwashed and enclosed in their original packaging with all labels intact. Pierced jewellery, underwear, lingerie and tights cannot be returned for health and hygiene reasons. Swimwear can only be returned if the hygiene seal hasn’t been removed.

To obtain a refund please include the returns form located at the bottom of your delivery note in your parcel and don't forget to keep proof of postage or tracking number - we'll need this if there are issues with your return.


UK returns:

You can use the following methods to return your package


You can return your parcels at over 600 Asda stores.

Here’s how to return at Asda:


  • If you have received a toyou return label with your parcel, please attach this label to your parcel. If not visit the toyou website here to print a label at home or you can print one in store.
  • Take your labelled parcel to the toyou signposted returns point or hand to a colleague at your most convenient Asda location; remember to include your returns note!
  • toyou will do the rest
  • Remember to keep hold of your receipt to track your parcel, which you can do here

Write your name & order number on the label

Attach label to your parcel

Take your parcel to Asda

Drop off your parcel at the signposted toyou returns point or hand to a colleague

Track your parcel at

Your return via Asda toyou is FREE



If you are returning an item in the UK it’s super easy and free via Royal Mail. All you need to do is return your item along with the returns slip which came with the goods and mark which you would like to return using the reason codes provided, you have 30 days from the date of purchase to send it back to our Returns Team.

You can create a prepaid returns label for your items on the Royal Mail website.

Once you have repackaged the items, simply attach the prepaid returns label and take your parcel to the local Post Office.



If you wish to return the item via an alternative returns service than Royal Mail or Asda ToYou, the responsibility of all costs of the return will be down to the customer. Please return the parcel to the following postal address:

I Saw It First Returns
Torque Logistics Ltd
Standbridge Lane
Kettlethorpe Wakefield

International returns:

For international returns, the cost of returning the items will be responsibility of the customer. All other terms outlined in our returns policy will remain the same.

Faulty returns:
Oh no! We’re sorry to hear this. If you receive a faulty item please return it back to us within 30 days of purchase. Please get in touch with our Customer Care team before returning so we can investigate this as priority.

How long does it take to get a refund?
We aim to process all returns within 14 calendar days, once your return has been processed we’ll keep you updated every step of the way. An automated confirmation email will be sent from I Saw It First and a refund will be issued back to your original method of payment.If any item isn’t returned in the condition outlined in our refund policy a member of our Customer Care team will contact you to discuss your options.

Can I exchange an item?

At present we’re unable to offer exchanges upon receiving your return, we’re sorry to disappoint! We’ll make every effort to quickly process your return and refund you back to your original method of payment. In the meantime, you’re more than welcome to place another order with us to receive your desired item.

Can I cancel or change my order?
We like to get your order out to you quickly so unfortunately we can’t make changes or cancel an order once it has been placed. This includes changes to items or address information. If you wish to return an item, you have 30 days from the date of purchase to send it back to our Returns Team located in the United Kingdom.



Delivery Method

Estimated Delivery Time


One Year of Totally Unlimited Next Day Delivery - *terms apply

Only £9.99

UK Standard Delivery

Up to 5 working days

99p or free with Premier Delivery

UK Next Day Delivery (*exclusions apply)

Next Working Day (Sun-Fri if order placed before 9.30pm)

* see Next Day Delivery Postcode exclusions

£1.99 or free Premier Delivery

1-3 working days

£2.99 or free with Premier Delivery

Next Day delivery. Order by 1pm Mon - Sat

£2.99 or free with Premier Delivery

UK Saturday Delivery

Choose Saturday Delivery (Sun-Fri if order is placed before 10pm on Friday)


DPD Premium - Next Working Day Delivery

Order before 1pm (Mon-Thu) for delivery on next working day. No delivery on weekends.

If you wish to reschedule, you can:

  • Select an alternative delivery date
  • Opt for delivery to a nominated neighbour
  • Have the parcel left in a specified safe place
  • Collect the parcel from your local DPD Pickup Shop
  • Upgrade delivery to before 10:30, before 12, afternoon or a Saturday or Sunday


International Orders

Republic of Ireland

Up to 5 working days


Channel Islands

3 - 5 working days



5 - 7 working days

From £7.99


Standard up to 8 working days.

Express 2 to 5 working days

Standard: Free

Express: £5.00

Australia & New Zealand

5 - 8 working days


Other International

5 - 8 working days

Price varies by country at checkout

Returns Options

Time to Return


UK - Royal Mail Tracked Returns

30 day return policy


30 day return policy



30 day return policy



30 day return policy

Cost paid by customer

*All delivery times are estimates and subject to the courier being able to deliver. Weather and unforeseen events may also cause a small delay

See Checkout for Exclusive Delivery Offers & Prices

International Delivery: US, Europe, Australia, Rest of the World

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