Help

Track my order

Account holders

When you have an ISAW account, You can track your order by accessing the “Order History” panel through your account.

*If you are not logged in, you will be prompted to login first.

Guest users

If you placed an order as “Guest”, you will need to create an account with the same email address to be able to track your order.

DELIVERY INFORMATION

Delivery Method Estimated Delivery Time Price

  One Year of Totally Unlimited UK Next Day Delivery*.

*If a Next Day service is not available, your order will be sent standard delivery.

*Terms Apply.

only £9.99

UK Standard Delivery

Choose Standard Delivery*

(2-6 Working Days)

£1.99

UK Next Day Delivery

Choose Next Day Delivery*

(Order By 11pm Sun-Fri, 2pm Sat)

£4.99

UK Saturday Delivery

Choose Saturday Delivery*

Sun-Fri if order placed before 11pm on Friday

£4.99

ASDA to you - Click and Collect

Up to 3 working days

£2.99

International Delivery

Republic of Ireland

*ROI customers may have to pay taxes and duties and it is the customers responsibility to pay these.

Standard Royal Mail: 2 - 5 working days

€3

Channel Islands

3 - 5 working days

£3.99

Europe

5 - 7 working days

From €1

USA

DHL Express Delivery 1 to 2 working days

$8

Australia

Standard: 5 - 8 working days

$10.00

New Zealand

5 - 8 working days

$10.00

Other International

5 - 8 working days

Price varies by country at checkout

*All delivery times are estimates and subject to the courier being able to deliver. Weather and unforeseen events may also cause a small delay

*Due to adverse weather conditions, there may be disruptions in some areas with deliveries, please check your tracking link for delivery updates.

*Due to the outbreak of the Coronavirus:

  • Where possible select a preferred safe place through your courier service
  • If you are self-isolating, couriers will deliver your parcel as usual and stand back at a safe distance until you have collected it.
  • If you’re unable to come to the door, friends or family will be able to collect your parcel with your ID at your local Customer Service Point.
  • We also recommend that if a signature is required upon delivery, use a pen or stylus instead of your finger.
  • Please note, there may be some delays during this time, but we appreciate your patience.
  • Please note customers in the USA, France, Spain and Italy may face delays.
  • It’s also important to recognise that there is currently no evidence that you can catch Coronavirus from parcels and letters.
  • For government advice please visit: https://www.gov.uk/

Where is my order?

Once you have placed an order you will receive an order notification letting you know we have received your order.

When your order has been shipped a notification will be sent to you confirming your order is on its way.

When your UK order is with the carrier, the carrier will send you notifications to let you know when they will deliver this to you.

DPD - How to reschedule delivery date below:

  • Select an alternative delivery date
  • Opt for delivery to a nominated neighbour
  • Have the parcel left in a specified safe place
  • Collect the parcel from your local DPD Pickup Shop
  • Upgrade delivery to before 10:30, before 12, afternoon or a Saturday or Sunday

Can I cancel my order?

We cannot cancel your order if this has been shipped but, you can return this free of charge once received to obtain your refund.

Can I exchange my items?

We don’t offer exchanges at this moment, but you can return your items and order again, your refund will be processed in line with our refund policy.

My Item is out of stock, what do I do?

Out of stock items after purchase will be displayed on your dispatched delivery note that you will receive within your parcel. We will email you to let you know if any of your item(s) are out of stock.

We’ll try and get the refund to you before your parcel arrives, but if not please allow us 2-3 of days to process your refund. If you haven’t heard of from us by then please contact us.

What is Premier Delivery?

Premier Delivery is Next Day delivery for whole year for £9.99. Premier Delivery is valid for 12 months to UK customers. You must be a registered I Saw It First customer and logged in using your account.

*Premier Delivery is only available for delivery to UK addresses. Postcode restrictions may apply when using the Next Day Delivery service. If a Next Day service is not available, then your order will be sent standard delivery.

Select areas including Channel Islands, Shetlands, Highlands and Islands of Scotland may be subject to a longer delivery time. Please view our Premier Delivery page for more information.

How can I track my order?

You can track your delivery by going into your order history within your Account Then choose ‘track my order” where your courier information will appear

International Tax and Duties

When ordering from I Saw It First you agree to pay any Import Duty / Tax / VAT which may be imposed by your country's government. If you refuse to pay any Import Duty / Tax / VAT imposed and thereby prevent delivery of your order you will remain liable for the purchase price of the product/s and any Import Duty / Tax / VAT or penalty imposed by your government.

Press Enquiries

For all press enquiries, please contact: pr@isawitfirst.com

Return Options

Return Options Return Policy Cost

30 days*

FREE

30 days*

FREE

International

30 days*

Cost paid by the customer

Return Policy

You have 30 days from the date of purchasing to return an item to us.

All items must be unworn, unwashed with all original labels intact.

Pierced jewellery, AV SYN Wigs, underwear and tights cannot be returned due to the health and hygiene reasons.

Swimwear and lingerie can only be returned if the hygiene seal hasn't been removed.


To obtain a refund please include the returns form located at the bottom of your delivery note in your parcel and don't forget to keep proof of postage or tracking number - we'll need this if there are issues with your return.

UK Customers

ASDA TOYOU

You can return your parcels at over 600 Asda stores.
 

Here’s how to return at Asda:

  • If you have received a toyou return label with your parcel, please attach this label to your parcel. If not visit the toyou website here to print a label at home or you can print one in store.
  • Take your labelled parcel to the toyou signposted returns point or hand to a colleague at your most convenient Asda location; remember to include your returns note!
  • toyou will do the rest
  • Remember to keep hold of your receipt to track your parcel, which you can do here

ROYAL MAIL

If you are returning an item in the UK it’s super easy and free via Royal Mail. All you need to do is return your item along with the returns slip which came with the goods and mark which you would like to return using the reason codes provided.

You can create a prepaid returns label for your items on the Royal Mail website.

Once you have repackaged the items, simply attached the prepaid returns label and take your parcel to the local Post Office.

If you wish to return the item via an alternative returns service than Royal Mail or Asda ToYou, the responsibility of all costs of the return will be down to the customer. Please return the parcel to the following postal address:

I Saw It First Returns
Torque Logistics Ltd,
Standbridge Lane,
Kettlethorpe Wakefield,
WF2 7YY

International Customers

If you are returning your items from outside of the UK, just attach the return slip with your parcel so we can identify your order and send your items using your preferred courier. Please note that the responsibility of all costs of the return are upon customers expense. Please return the parcel to the following postal address:

I Saw It First Returns
Torque Logistics Ltd,
Standbridge Lane,
Kettlethorpe Wakefield,
WF2 7YY

Faulty returns:
Oh no! We’re sorry to hear this. If you receive a faulty item please return it back to us within 60 days of purchase. Please get in touch with our Customer Care team before returning so we can investigate this as priority.

How long does it take to get a refund?
We aim to process all returns within 21 calendar days, once your return has been processed we’ll keep you updated every step of the way. An automated confirmation email will be sent from I Saw It First and a refund will be issued back to your original method of payment.If any item isn’t returned in the condition outlined in our refund policy a member of our Customer Care team will contact you to discuss your options.

Can I exchange an item?

At present we’re unable to offer exchanges upon receiving your return, we’re sorry to disappoint! We’ll make every effort to quickly process your return and refund you back to your original method of payment. In the meantime, you’re more than welcome to place another order with us to receive your desired item.

Can I cancel or change my order?
We like to get your order out to you quickly so unfortunately we can’t make changes or cancel an order once it has been placed. This includes changes to items or address information. If you wish to return an item, you have 30 days from the date of purchase to send it back to our Returns Team located in the United Kingdom.

How do I send my parcel back?

You can return your UK items free of charge within 30 days for a full refund, please allow 21 days for your refund to be processed.

Please note: Free returns are only currently available in the UK and via the pre-printed labels in your parcel. Returns sent by any other method are the customers cost and liability.

What can I return?

You can return all items that are within a 30 day period, unworn and the tags still intact, we cannot offer refunds on cosmetics, beauty products, fragrances, facemasks, earrings and pierced jewellery.

Swimwear and lingerie can only be returned if the hygiene seal is intact.

Where is my refund?

Please allow 21 days for your Return to be received and processed, we will send you an email as soon as your return has been refunded. If you haven’t heard from us after 21 days of sending your parcel back, please contact us.

RETURNS UPDATE

Delivery Update

We are running business as usual, however in light of uncertainty surrounding Coronavirus we wanna let you know what advice our couriers have given us. We want to make sure our customers and couriers are protected which means minimising physical contact.

Returns have been extended, we will now accept returns up to 30 days. Please note all returned parcels will be quarantined for 48 hours.

Keeping Our People Safe

We at I SAW IT FIRST care about providing a safe and secure environment for all workers in our business and the supply chain.

We have followed government guidelines for safe return of our teams within our head office and the warehouses, where the safety and health of our staff and people visiting our sites has been of upmost importance. Steps have been taken to conduct site risk assessment, support workers, provide additional hygiene procedures & facilities and implement social distancing measures.

During these unprecedented times we also expect our suppliers to safeguard the wellbeing of their employees and comply with the government guidelines issued to prepare all businesses for re-opening, as outlined in ‘working safely during coronavirus (Covid-19)’.

More information on the guidelines we have followed can be found on the government website.

https://www.gov.uk/guidance/working-safely-during-coronavirus-covid-19/5-steps-to-working-safely

Our suppliers are aware that when preparing to re-open, failure to undertake a risk assessment can result in an enforcement notice being issued by the Health and Safety Executive (HSE) or your local council.

We are also communicating that if any supplier anticipates difficulties in implementing these fundamental safeguarding principles, they should contact I SAW IT FIRST for further advice and support.

Keeping People Safe In The Supply Chain

We at I SAW IT FIRST care about providing a safe and secure environment for all workers in our supply chain.

During these unprecedented times we expect our suppliers to safeguard the wellbeing of their employees and comply with the government guidelines which have been issued to prepare businesses for re-opening, as outlined in ‘working safely during coronavirus (Covid-19)’.

To mitigate the impact of COVID we expect our suppliers to conduct site risk assessment, support for workers, review hygiene procedures & facilities and implement social distancing in the workplace.

Suppliers in the UK have been asked to refer to government guidelines via the following link and contact I SAW IT FIRST for support and advice is required.

https://www.gov.uk/guidance/working-safely-during-coronavirus-covid-19/5-steps-to-working-safely

Our suppliers have also been advised that when preparing to re-open, failure to undertake a risk assessment can result in an enforcement notice being issued by the Health and Safety Executive (HSE) or your local council.

We have also taken the opportunity to re-iterate our zero-tolerance approach to the following.

  • Unsafe working environment
  • Work which is not voluntary e.g. bonded, trafficked or forced
  • Use of prison labour
  • Child labour (under country legal minimum age but over 15)
  • Falsification of wages and hours records
  • Non-payment of national minimum wage
  • Sexual, physical abuse, harassment, or discrimination

Our suppliers have been instructed to ensure that this communication is cascaded and understood by everybody in your business and within your tier 2 factories and subcontractors.

I SAW IT FIRST is continuing to work with their suppliers to ensure COVID prevention measures are maintained whilst this pandemic persists.

We confirm receipt and full understanding of the I SAW IT FIRST supplier communication on the 28th July 2020, regarding the importance of Covid-19 prevention in the workplace and their zero tolerance criteria for ethical compliance.

As a supplier we will always commit to upholding these requirements, without exception or compromise.

Modern Slavery Statement

Modern Slavery Statement 2019/2020

Modern Slavery is a crime and a violation of human rights. It can take various forms such as slavery, forced or compulsory labour, servitude, and human trafficking. These violations of human rights can result in deprivation of a person’s liberty and exploitation by others for personal or commercial gain.

At I SAW IT FIRST, we are committed to acting ethically and transparently and pride ourselves on having a strict zero tolerance approach to modern slavery. We accept that modern slavery is a real risk within our sector and take responsibility for undertaking due diligence to safeguard against any form of modern slavery and violation of human rights within our business and the wider supply chain.

We are a young and growing business eager to comprehend more about the implications of Modern Slavery. We aim to work collaboratively with key stakeholders in the industry to improve our understanding of this salient issue and thereby our ability to build stronger policies and processes to mitigate the risk.

This modern slavery statement has been ratified and approved by the Board of directors and signed by our CEO. It is published in accordance with the Modern Slavery Act (2015) and sets out the steps taken by I SAW IT FIRST during financial year ending September 2020 to safeguard against modern slavery in our business operations and supply chain.

About I SAW IT FIRST

I SAW IT FIRST is a fashion online business founded in 2017, as the ultimate one-stop-shop for the stylish generation of savvy, fashion obsessed females.

Business Structure

  • Product: Apparel, footwear, accessories
  • Customer Target: Primarily 16-35-year-old females
  • Sales channel Pure Play Etail
  • Employees 220
  • Office: Head office is based in Manchester UK
  • Fulfilment Centre: Our fulfilment centre is based in Wakefield and managed by a third party, Torque Logistics
  • Customer Care: We operate an in-house customer care team, full time permanent employees who transitioned to home working in March 2020

Suppliers

  • I SAW IT FIRST has 100 active suppliers, covering multiple product categories
  • The UK is the biggest territory accounting for 60% of all goods sourced in 2019/2020
  • 70% of our suppliers are based in Europe (UK, Italy & France)
  • Other sourcing regions include China, Pakistan, Turkey, and Morocco
  • The top 15 suppliers are producing 64% of our goods

Relationships with Suppliers

We divide our supply base into two separate areas.

  1. Those which supply stock which is sold on our website. All I SAW IT FIRST products are designed or sourced in-house and manufactured by third party supplier factories.
  2. Non-Stock suppliers and subcontractors who provide products and services such as. customer deliveries, building maintenance and health & safety.

Stock suppliers

In relation to stock products we classify our tier 1 suppliers as those who we contract to produce and manage the main production sites, where product is cut, sewn, and finished for I SAW IT FIRST. Strong, transparent, and collaborative relationships exist with our Tier 1 suppliers who are well known to the business and have declared details on their primary manufacturing operations. This information is held internally and updated by the merchandising team. Work is on-going to risk assess these suppliers against our code of conduct, including modern slavery indicators, with 62% of tier 1 supplier mapped.

We recognise that other sub-contractors and processors exist within our supply chain who are categorised as Tier 2, and this could present a risk in terms of effective monitoring and management of modern slavery. Work is on-going to improve transparency at this level and this will form a key element of the strategy in 2020/21. To limit our risk in this financial year, we have sourced 64% of our goods through 15 strategic suppliers, who either have production on site or work with a small number of dedicated factories, which are declared to I SAW IT FIRST.

We recognised that improving transparency within the wider supply base will be a key lever for identifying and resolving problems and ultimately to protecting the rights of workers in the future.

Non-stock suppliers & Subcontractors

Non-stock suppliers are bound and aligned with the same zero tolerance to modern slavery as our stock suppliers. We ask our partners to commit to comply with our code of conduct and ethical policy or alternatively have their own policies that meet or exceed those of I SAW IT FIRST.

Torque Logistics are contracted by I Saw It First to provide Warehousing, Pick, Pack and Despatch services. They are our largest single non-stock supplier and employ more than 200 staff assigned to the I Saw It First contract. As a result, we mandate that their operation, governance and ethical standards adhere to the same policies, requirements and compliance as defined for our internal teams and operations.

Governance

I SAW IT FIRST has based its ethical policy on the internationally recognised standards of the International Labour Organisation (ILO) which define the minimum requirements that we expect from all our suppliers and ourselves. We recognise that I SAW IT FIRST has a responsibility to ensure its products are sourced and produced ethically and without exploitation of others.

In line with our ethical policy we take a zero-tolerance approach to child labour, forced labour, prison labour, sexual abuse or discrimination and unsafe working conditions. I SAW IT FIRST is committed to improving working standards and the environment for all workers in their own operations and the supply chain.

The Board of I SAW IT FIRST have played an active role in scoping, reviewing, and approving this statement. They are committed to providing the resources required to drive continuous improvement where risks are considered highest or where investment is currently lacking. Due to the rapid growth of the business in 2019/20 the board has recognised the need to recruit a dedicated ethical compliance team led by a senior executive to further support the business and the supply base in safeguarding human rights.

Modern slavery will become a key element of an annual risk assessment process which is overseen by the board. The Executive board is responsible for ensuring that I SAW IT FIRST meets its human rights responsibilities and are supported by the Head of Human resources.

Due Diligence & Risk Assessment

I SAW IT FIRST expects its suppliers to undertake 3rd party audits by a recognised APSCA member company according to audit protocols including but not limited to SMETA, BSCI and SA8000, and valid for 18 months from date of audit. On undertaking of 3rd party audits any Issues recorded on the corrective action plan (CAPR) must be declared and closed within the timeframes indicated. I SAW IT FIRST has identified the limitations of managing compliance based purely on audit documentation. To mitigate risk, I SAW IT FIRST executes their right to undertake regular unannounced visits to their suppliers and factories. This approach is facilitated by a close working relationship with our suppliers who support us in our goals to nurture gradual and sustainable change.

In 2019/20 a code of conduct was scoped by the business outlining I SAW IT FIRST expectations in terms of human rights, working conditions, modern slavery and supply base transparency. This code of conduct will be issued to all suppliers to ensure understanding and compliance. We also recognise that development of additional policies relevant to vulnerable groups such as migrant workers, young workers, in addition to grievance and whistleblowing procedures will further enhance our ability to safeguard against modern slavery in our supply chain.

Although over 50 % of our goods are sourced and manufactured in the UK we accept that modern slavery and human rights violations could still exist.. We take any allegation of malpractice in any part of our supply chain extremely seriously. In addition to our proactive governance and audit procedures we remain committed to fully investigate and eradicate any reported failings in our extended supply chain.

In addition we directly support in strengthening their internal procedures and awareness of human rights as a mechanism to safeguard against modern slavery risks. The commencement of regular 3rd party audits as referred to above aims to further enhance our governance in this area.

We recognise that specific vulnerable groups are generally at greater risk of exploitation including.

  • Migrant workers
  • Refugees
  • Young workers
  • Contract or agency workers
  • Women
  • Outsourced & home workers

We are also committed to strengthening our policies and purchasing practices to protect the rights of these vulnerable workers with specific focus on contract or agency and female workers which may present the most likely risk of exploitation in the UK supply chain. To underpin our due diligence strategy and training programme for suppliers, I SAW IT FIRST has committed to joining the Fast Forward programme in 2021.

Further Steps

As a young business we are learning fast, by building expertise internally and engaging with external stakeholders and peers in the industry. Our commitments to improve are supported at board level and include the following.

  • Strengthening the ethical compliance team with the recruitment of a senior manager lead by February 2021
  • Undertake training programmes in house and within the supply chain to improve awareness of human rights and modern slavery
  • Continuing to develop policies to protect vulnerable workers e.g. contract & agency workers, women, and young people.
  • Engage with external stakeholders to improve governance and understanding by working directly with NGO’s
  • Strengthen supplier engagement process to ensure ethical compliance is factor for onboarding
  • Enhance due diligence by joining the Fast Forward programme to strengthen our audit programme in the UK. Fast forward is renowned as a leading forensic audit methodology which helps identify and report indicators of forced labour and labour exploitation, whilst recognising good practise in the supply chain.
  • Build a framework for remediation which clearly defines the critical nature of violations and how issues will be managed, remediated, and assessed
  • Establish grievance procedures and whistleblowing in relevant languages for each of our trading territories

Hygiene Statement

I SAW IT FIRST has always insisted on high hygiene standards in their own operations, third-party warehousing, and manufacturing sites as standard practise. General health and safety including hygiene standards are audited by our compliance team to ensure conditions in our operations and supply chain are safe and present no risk to the welfare of people.

 

During these unprecedented times we have asked all our suppliers to review and strengthen these hygiene standards to minimise the risk from coronavirus (COVID 19) in the workplace. These measures include frequent cleaning of work surfaces, clearance of redundant materials and waste and provision of enhanced sanitisation in communal areas such as toilets and kitchens.

 

We believe that good housekeeping and health & safety benefits the wellbeing of workers and improves the quality and cleanliness of our product. To check that I SAW IT FIRST standards are being maintained, our strict quality control procedures require product to be checked for cleanliness during manufacture, on delivery to our warehouse and before despatch to our customers.

 

These measures safeguard against our product reaching the customers in an unhygienic, soiled, contaminated, or infested condition.

Ethical Code of Conduct

ISAWITFIRST Ethical Code of Conduct

Introduction

 Fast Fashion brand, I SAW IT FIRST was first launched in the UK on 22nd May 2017. I SAW IT FIRST has quickly made a name for itself as one of the hottest online fashion brands that continues to provide women with the latest fashion trends, products are designed, Sourced and Manufactured and subsequently distributed Globally from a Central UK Warehouse I SAW IT FIRST’s code of conduct is based on current best practices around employment ethics, health and safety practices and environmental practices, we recognise that we have a responsibility to our customers, colleagues and supply partners to ensure that all clothing, shoes accessories and beauty products are produced under ethically. Our code of conduct sets out specific requirements to safeguard against unethical purchasing and sourcing practices, so that customers can purchase our products, in the understanding that they have been produced under acceptable conditions.

Ethical Code of Conduct

 At I SAW IT FIRST, we are committed to acting ethically and transparently. Our ethical policy is based on the internationally recognised standards of the International Labour Organisation (ILO) which define the minimum requirements that we expect from all our suppliers and ourselves. We recognise that I SAW IT FIRST has a responsibility to ensure its products are sourced and produced ethically and without exploitation of others. In line with our ethical policy, we take a zero-tolerance approach to child labour, forced labour, prison labour, sexual abuse or discrimination and unsafe working conditions. I SAW IT FIRST is committed to improving working standards and the environment for all workers in their own operations and the supply chain.

Due Diligence

 I SAW IT FIRST expects its suppliers to undertake 3rd party audits by a recognised APSCA member company according to audit protocols including but not limited to SMETA, BSCI and SA8000, and valid for 18 months from date of audit. On undertaking of 3rd party audits any Issues recorded on the corrective action plan (CAPR) must be declared and closed within the timeframes indicated. I SAW IT FIRST has identified the limitations of managing compliance based purely on audit documentation. To mitigate risk, I SAW IT FIRST executes their right to undertake regular unannounced visits to their suppliers and factories. This approach is facilitated by a close working relationship with our suppliers who support us in our goals to nurture gradual and sustainable change.

Our due diligence strategy and training program for suppliers in the UK, is underpinned by the Fast Forward audit methodology.

This code of conduct has been scoped by I SAW IT FIRST to outline our minimum expectations in terms of human rights, working conditions, modern slavery and supply base transparency. All suppliers are required to confirm understanding and compliance.

Transparency

We work closely with our suppliers to drive gradual and sustainable change, based on open and honest relationships and supply chain transparency. This includes, improving and refining our own policies as well as working with our suppliers to support them make improvements in their operations and associated supply chain. We expect all our suppliers to disclose the location and ownership of all factories and subcontractors who are used in the manufacture and supply of goods to I SAW IT FIRST.

Any changes must be advised to I SAW IT FIRST and business must not be placed in any manufacturing unit which has not be disclosed and pre-approved by I SAW IT FIRST.

In line with our basic requirements for supply chain transparency, we reserve the right to visit any manufacturing site who are commissioned to undertake business on behalf of I SAW IT FIRST. We may also request disclosure of documentation to verify compliance with our ethical code of conduct as deemed necessary.

Our Ethical Pillars

Our code of conduct has been aligned to the ETI base code requirements and for clarity of understanding includes the follows pillars.

5.1 Employment is Freely Chosen

At I SAW IT FIRST, we recognise Modern Slavery as a crime and a violation of human rights. It can take various forms such as slavery, forced or compulsory labour, servitude, and human trafficking. These violations of human rights can result in deprivation of a person’s liberty and exploitation by others for personal or commercial gain.

We have a strict and zero tolerance approach to modern slavery and accept that we have a responsibility to implement enough systems and controls to safeguard against the risk of modern slavery and human trafficking in our operations and supply chain. We insist upon adherence to the following within our operations and supply chain.

5.1.1 There is no forced, bonded or involuntary prison labour.

5.1.2 Workers are not required to lodge "deposits" or their identity papers with their employer and are free to leave their employer after reasonable notice.

5.1.3 All personnel shall be free to accept or leave a job voluntarily and without punishment or penalty.

 

5.2 Freedom of Association and Right to Collective Bargaining

5.2.1 Workers, without distinction, have the right to join or form trade unions of their own choosing and to bargain collectively.

5.2.2 The employer adopts an open attitude towards the activities of trade unions and their organisational activities.

5.2.3 Workers representatives are not discriminated against and have access to carry out their representative functions in the workplace.

5.2.4 Where the right to freedom of association and collective bargaining is restricted under law, the employer facilitates, and does not hinder, the development of parallel means for independent and free association and bargaining.

5.3 Working Conditions are Safe & Hygienic

I SAW IT FIRST’s suppliers must provide a safe place of work, in full compliance with the laws and regulations of the countries in which they operate in. This requires meeting the following basic requirements.

5.3.1 A safe and hygienic working environment shall be provided, bearing in mind the prevailing knowledge of the industry and of any specific hazards. Adequate steps shall be taken to prevent accidents and injury to health arising out of, associated with, or occurring in the course of work, by minimising, so far as is reasonably practicable, the causes of hazards inherent in the working environment.

5.3.2 Workers shall receive regular and recorded health and safety training, and such training shall be repeated for new or reassigned workers.

5.3.3 Access to clean toilet facilities and to potable water, and, if appropriate, sanitary facilities for food storage shall be provided.

5.3.4 Accommodation, where provided, shall be clean, safe, and meet the basic needs of the workers.

5.3.5 Adequate lighting and ventilation shall be installed to prevent

5.3.6 The company observing the code shall assign responsibility for health and safety to a senior management representative, who shall implement the organisations Health & safety requirements.

5.3.7 All personnel shall have the right to remove themselves from imminent danger without seeking approval from the organisation.

5.4 Child & Young workers

5.4.1 There shall be no new recruitment of child labour as defined below.

  • A child is defined as a person under the age of 18 years.
  • 18–19-year-olds are referred to as ‘young adults’ and may need supervision set to a higher standard than for adults.
  • The international community has agreed that younger children should not be employed in full time work before reaching a specified minimum age: which is set out at 15 years old.
  • Underage workers are either persons under the age of 15 years or under the minimum employment age according to the laws of country where products are sourced or manufactured.

5.4.2 Companies shall develop or participate in and contribute to policies and programmes which provide for the transition of any child found to be performing child labour to enable her or him to attend and remain in quality education until no longer a child; "child" and "child labour" being defined in the appendices.

5.4.3 Children and young persons under 18 shall not be employed at night or in hazardous conditions.

5.4.4 Where young persons are employed and subject to compulsory education, they shall only work outside of school hours.

5.4.5 These policies and procedures shall conform to the provisions of the relevant ILO standards.

5.5 Fair Wages are Paid

5.5.1 Wages and benefits paid for a standard working week meet, at a minimum, national legal standards or industry benchmark standards, whichever is higher. In any event wages should always be enough to meet basic needs and to provide some discretionary income.

5.5.2 All workers shall be provided with written and understandable Information about their employment conditions in respect to wages before they enter employment and about the particulars of their wages for the pay period concerned each time that they are paid.

5.5.3 Deductions from wages as a disciplinary measure shall not be permitted nor shall any deductions from wages not provided for by national law be permitted without the expressed permission of the worker concerned. All disciplinary measures should be recorded.

5.5.4 It is considered good practise to pay overtime at a premium rate.

5.5.5 Wages and benefits should be made on a regular basis and under no circumstances delayed or restricted. Payment in cash is not permitted.

5.6 Working Hours are not excessive

5.6.1 Working hours must comply with national laws, collective agreements (where applicable), and industry standards on working hours, breaks and public holidays.

5.6.2 Working hours, excluding overtime, shall be defined by contract, and shall not exceed 48 hours per week*

5.6.3 Working hours should not exceed 12 hours, where allowed by local law.

5.6.4 All overtime shall be voluntary. Overtime shall be used responsibly, considering all the following: the extent, frequency and hours worked by individual workers and the workforce. It shall not be used to replace regular employment.

5.6.5 The total hours worked in any 7-day period shall not exceed 60 hours, except in exceptional circumstances listed below.

  • allowed by national law.
  • allowed by a collective agreement freely negotiated with a workers’ organisation representing a significant portion of the workforce.
  • appropriate safeguards are taken to protect the workers’ health and safety; and
  • the employer can demonstrate that exceptional circumstances apply such as unexpected production peaks, accidents, or emergencies.

5.6.6 Workers shall be provided with at least one day off in every 7-day period or, where allowed by national law, 2 days off in every 14-day period. *

*International standards recommend the progressive reduction of normal hours of work, when appropriate, to 40 hours per week, without any reduction in workers’ wages as hours are reduced

5.7 Non-discrimination or harsh inhumane treatment

5.7.1 I SAW IT FIRST does not under any circumstance tolerate discrimination regardless of age, national origin, gender, sexual orientation, Union Membership, race, religion, or disability. The threat of physical abuse or discipline, sexual, other harassment, verbal abuse, or any other forms of intimidation is not tolerated and is prohibited.

5.7.2 There is no discrimination in hiring, compensation, access to training, promotion, termination, or retirement based on race, caste, national origin, religion, age, disability, gender, marital status, sexual orientation, union membership or political affiliation

5.7.1 Organisations shall not subject personnel to pregnancy or virginity tests under any circumstances.

5.8 Regular Employment is Provided

  1. 8.1 To every extent possible work performed must be based on recognised employment relationship established through national law and practice.
  2. 8.2 Obligations to employees under labour or social security laws and regulations arising from the regular employment relationship shall not be avoided with labour-only contracting, sub- contracting, or home-working arrangements, or through apprenticeship schemes where there is no real intent to impart skills or provide regular employment, nor shall any such obligations be avoided through the excessive use of fixed-term contracts of employment.

5.8.3 Organisations shall ensure that their employees fully understand their terms of employment with regards to wages, working hours, benefits, and other employment conditions.

5.9 No Harsh or inhumane treatment allowed

5.9.1 Physical abuse or discipline, the threat of physical abuse, sexual or other harassment and verbal abuse or other forms of intimidation shall be prohibited. This shall extend to I SAW IT FIRST personnel, representatives and visitors within our operations and supply chain.

Animal Welfare Policy

Animal Welfare Policy

I SAW IT FIRST believes that no animal should suffer in the name of fashion or beauty.

Where animal products are used, we ask for evidence of good animal husbandry through the supply chain, to ensure animals are treated with care.

The 5 Freedoms

As a foundation of our policy, we expect our supply partners to uphold and abide by the internationally accepted Five Freedoms for animal welfare, which include:

  • Freedom from Hunger and Thirst - by access to fresh water and a diet to maintain full health and vigour
  • Freedom from Discomfort - by providing an appropriate environment including shelter and a comfortable resting area
  • Freedom from Pain, Injury or Disease - by prevention or rapid diagnosis and treatment
  • Freedom to Express Normal Behaviour- by providing sufficient space, proper facilities, and company of the animal's own kind
  • Freedom from Fear and Distress - by ensuring conditions and treatment which avoid mental suffering

Our Commitments

To ensure we are accountable to the principles laid down by the 5 freedoms, we commit to:

  • Never use products where animals have been slaughtered or harmed in any way for their skin, fur, or feathers
  • Always strive to increase traceability from the farm to the final product
  • Only use raw materials which are animal biproducts of meat production
  • Never accept materials from exotic, threatened, or endangered species, as defined by the Convention on International Trade in Endangered Species of Wild Fauna and Flora (CITES) and the International Union for Conservation of Nature (IUCN) red list of threatened species

I SAW IT FIRST expects all its suppliers to conduct their operations in a transparent and responsible manner and make every effort to abide by this policy.

Materials & Banned Practices

 

To support understanding and manage risk within the business and our supply chain, I SAW IT FIRST has also banned specific materials and practices including.

 

  • Live-plucking and force-feeding geese and ducks for down and feather production
  • The use of angora, real fur, and mohair
  • The practice of mulesing merino sheep
  • Bovine-based leather from India, or leather with hair attached from China or India
  • Leather or skin from aborted animals i.e., slink and karakul, whilst the animal is still alive or from calves or lambs.
  • Leather or skin from animals kept in confinement systems i.e., in veal or sow crates.
  • Leather or skin obtained from wild-caught animals, exotic animals, or vulnerable and endangered species.
  • Bone, horn, shell (including mother of pearl) and teeth must not be used in products

Note: Only cow, buffalo, sheep, goat or pig leather or skin, sourced as a by-product of the meat industry and from producers with good animal husbandry can be used in products

6.8.4 Animal Testing

 

At I SAW IT FIRST whilst we consider the health and wellbeing of our customers to be paramount, we also believe that testing of cosmetics on animals is unacceptable and unnecessary.

Therefore, in accordance with the EU animal testing ban that came into effect in March 2013, we insist that our suppliers do not conduct or commission testing of any cosmetic products or ingredients on animals, in compliance with EU Regulation 1223/2009 (Cosmetics Regulation).

We also require suppliers to not knowingly buy any products or formulations from suppliers who have commissioned, conducted or been party to animal testing for cosmetic purposes.

 

 

Taking Care of the Planet

Taking Care of the Planet

Environmental

As a digital value retailer, we recognise that our environmental impact is predominantly through utility consumption and our use and disposal of paper and packaging. We focus on managing waste and reducing energy consumption within our own operations and Torque our 3rd party partner for warehousing and distribution.

We expect our suppliers to undertake the same approach to waste management within their own facilities and supply chain, limiting the amount of waste to landfill or incineration by introducing recycling, repurposing and collection of the following.

  • Soft waste includes soft fibre wastes, yarn spinning (hard fibre) wastes, beaming wastes, off-cuts, packaging, spools, creels, fabric off cuts and rejected garments.
  • Solid waste specific to wet finishing processes and includes sludge, empty chemical drums
  • Wastewater specific to wet finishing effluent, industrial wastewater and domestic wastewater or a combination.

Chemical Compliance

Chemical compliance is an essential requirement for I SAW IT FIRST and as such we expect our suppliers to comply with international legislation for the management of harmful chemicals.

Our objective at I SAW IT FIRST is to reduce the impact of harmful chemicals on humans and the environment. This is paramount to consumer health and worker safety as well as protecting the planet.

We believe focus on managing chemicals in the supply chain is a more effective way to limit harmful chemicals in finished product and thereby require our suppliers to uphold the ZDHC MRSL standards and roadmap https://mrsl.roadmaptozero.com/

This approach ensures that any changes in global legislation are followed and adhered to.

Specifically, for the European market product must comply with REACH is a European Union regulation concerning the regulation, evaluation, authorisation and restriction of Chemicals, which came into force on 1st June 2007 and continues to protect human health and the environment from the risks arising from the use of chemicals. This legislation includes a comprehensive list of the hazardous chemicals on the European Chemicals Agency (ECHA) as Substances of Very High Concern (SVHCs) which are banned or required to be managed within specific limits.

I SAW IT FIRST reserves the right to test high risk products including trims and materials to prove compliance with international legislation. Failure to meet these standards may result in product cancellation or rejection.

How safe are your current delivery options in relation to Covid-19?

The safety of both our customers and couriers is of the utmost importance. To ensure that we are offering our customers the safest delivery options we are working with our couriers to provide different options, see below for further details.

  • Where possible select a preferred safe place through your courier service
  • If you are self-isolating, couriers will deliver your parcel as usual and stand back at a safe distance until you have collected it.
  • If you’re unable to come to the door, friends or family will be able to collect your parcel with your ID at your local Customer Service Point.
  • We also recommend that if a signature is required upon delivery, use a pen or stylus instead of your finger.
  • Please note, there may be some delays during this time, but we appreciate your patience.
  • Please note customers in the USA, France, Spain and Italy may face delays.
  • It’s also important to recognise that there is currently no evidence that you can catch Coronavirus from parcels and letters.
  • For government advice please visit: https://www.gov.uk/

What should I do if I'm not able to return my order due to closures and restrictions?

Due to the current climate you may find returns a little trickier than usual. To support the current restrictions in place due to Covid-19, we have extended our returns period to 60 days. Please also note that all returned parcels will be quarantined for 48 hours.

My order passed through an affected area what precautions have been put in place?

There is nothing to suggest this is a concern and we are staying updated and implementing all the latest official advice.

Will there be a delay in delivering my parcel?

We are up and running as usual. We are trying our best to ensure that all deliveries get to customers on time. You shouldn't experience any delays however you will be able to see your delivery dates at checkout.

Once you've placed your order you’ll be able to get the latest updates on your order by clicking the tracking link in your shipping confirmation email. Alternatively, you can log into ‘My Account' and click 'Track This Order'.

What steps have you taken for safety against the Coronavirus?

We are following all relevant official advice and guidance.

What are you doing to help?

As a brand it’s incredibly important for us to support not only our customers but our wider community. We have launched several activations including: 25% off for all NHS, Police, Army and government staff. We also donated 100% of profits from our ‘Blue Edit’ to the NHS. We are donating 1000s of hand sanitisers to the NHS and goods to our local Children’s hospital. What’s more, we are constantly looking at new ways of supporting our community.

How are you shooting product?

We are shooting more and more products without models as well as calling on our amazing community of influencers to provide killer content from their homes!

Contact us

In case the information above has not been helpful

Before contacting us why not check if your query can be answered in our FAQ section. If not then please complete the ‘Contact Information’ and we’ll get back to you ASAP.