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Returns & Refunds

Always remember our returns policy:


You have 30 days from the date of purchasing to return an item to us.


All items must be unworn, unwashed with all original labels intact.


Pierced jewellery, underwear, lingerie and tights cannot be returned due to the health and hygiene reasons.


Swimwear can only be returned if the hygiene seal hasn't been removed.


If you wish to return an item, you have 30 days from the date of purchase to send it back to our Returns Team located in the United Kingdom. All returned items must be unworn, unwashed and enclosed in their original packaging with all labels intact. Pierced jewellery, underwear, lingerie and tights cannot be returned for health and hygiene reasons. Swimwear can only be returned if the hygiene seal hasn’t been removed.

To obtain a refund please include the returns form located at the bottom of your delivery note in your parcel and don't forget to keep proof of postage or tracking number - we'll need this if there are issues with your return.

UK returns:

ROYAL Mail

Great news! If you are returning an item in the UK it’s super easy and free via Royal Mail. All you need to do is return your item along with the returns slip which came with the goods and mark which you would like to return using the reason codes provided.

Once you have repackaged the items, simply attached the prepaid returns label and take your parcel to the local Post Office.

If you wish to return the item via an alternative returns service than Royal Mail or Asda ToYou, the responsibility of all costs of the return will be down to the customer. Please return the parcel to the following postal address:

I Saw It First Returns
Torque Logistics Ltd
Standbridge Lane
Kettlethorpe Wakefield
WF2 7YY

 

ASDA toyou

You can return your parcels at over 600 Asda stores.

Here’s how to return at Asda:

 

  • If you have received a toyou return label with your parcel, please attach this label to your parcel. If not visit the toyou website here to print a label at home or you can print one in store.
  • Take your labelled parcel to the toyou signposted returns point or hand to a colleague at your most convenient Asda location; remember to include your returns note!
  • toyou will do the rest
  • Remember to keep hold of your receipt to track your parcel, which you can do here

Write your name & order number on the label

Attach label to your parcel

Take your parcel to Asda

Drop off your parcel at the signposted toyou returns point or hand to a colleague

Track your parcel at www.toyou.co.uk

Your return via Asda toyou is FREE


International returns:


For international returns, the cost of returning the items will be responsibility of the customer. All other terms outlined in our returns policy will remain the same.

Faulty returns:
Oh no! We’re sorry to hear this. If you receive a faulty item please return it back to us within 30 days of purchase. Please get in touch with our Customer Care team before returning so we can investigate this as priority.

How long does it take to get a refund?
We aim to process all returns within 14 calendar days, once your return has been processed we’ll keep you updated every step of the way. An automated confirmation email will be sent from I Saw It First and a refund will be issued back to your original method of payment.If any item isn’t returned in the condition outlined in our refund policy a member of our Customer Care team will contact you to discuss your options.

Can I exchange an item?

At present we’re unable to offer exchanges upon receiving your return, we’re sorry to disappoint! We’ll make every effort to quickly process your return and refund you back to your original method of payment. In the meantime, you’re more than welcome to place another order with us to receive your desired item.

Can I cancel or change my order?
We like to get your order out to you quickly so unfortunately we can’t make changes or cancel an order once it has been placed. This includes changes to items or address information. If you wish to return an item, you have 30 days from the date of purchase to send it back to our Returns Team located in the United Kingdom.

 

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